At VHealth, we are dedicated to providing dependable and accurate vehicle history reports. Maintaining customer confidence and delivering a professional service experience remain central to everything we do. This Refund Policy explains the situations in which a refund request may be considered.

Refund Eligibility

A refund request may be approved in the following circumstances:

• The requested vehicle report cannot be produced because the relevant vehicle information is unavailable or inaccessible within our partnered data sources.
• A duplicate payment has been processed as a result of a technical or payment system error.
• A verified technical malfunction prevented the successful delivery of the purchased report to the customer.

Every refund request is assessed individually to ensure a fair and transparent review process in line with VHealth’s service policies.

Situations Where Refunds Cannot Be Provided

Refunds will generally not be granted in the following cases:

• Incorrect vehicle information, including registration number, VIN, or other details, was supplied during checkout.
• The customer chooses not to use the report after it has already been generated and delivered successfully.
• Delays, interruptions, or limitations caused by third-party databases, external service providers, or data partners outside of our control.

As vehicle reports are digital products that begin processing immediately after purchase, refunds cannot be issued once a report has been generated, accessed, or downloaded, except where a confirmed technical fault has occurred.

How to Request a Refund

Customers who believe they qualify for a refund should contact the VHealth support team within 24 hours of purchase and provide:

• Their order reference number.
• A detailed explanation of the issue encountered.

Refund requests are normally reviewed within 1–2 business days. If approved, the refund will be returned using the original payment method used for the purchase.

VHealth remains committed to operating with transparency, fairness, and high service standards in every customer interaction.